FAQ

Soon at The Wireless Club, One Bangkok, where a small selection will be on the shelves. The studio can also be visited by appointment; write to us a few days ahead and we will arrange a time.

Yes. Each piece is thrown or built by hand and glazed in small batches, so no two come out the same. Size, colour and the way a glaze breaks or pools will vary a little from the photographs; we see that as part of the work, not a flaw. If you would like to see the exact piece before it ships, ask and we will send a picture.

Bowls and cups are made with food-safe glazes and are meant to be used. Figures, wall pieces and incense rests are decorative and should not be used for food or drink. Each piece says which it is under Care on its page; if you are unsure, write to us.

Some pieces are made once and will not return; others are made in small batches a few times a year. Write to us with the name of the piece and we will tell you whether more are planned, and let you know when they are out of the kiln.

A few each year: tableware for restaurants and hotels, pieces for interiors, and one-off gifts. Tell us what it is for, how many, and when you need it through the contact form, subject “Commission”. We reply with sketches and a quote; making takes 8–12 weeks after a 50% deposit.

Yes, it is made to be used. Most pieces are dishwasher safe on a gentle cycle, though washing by hand keeps a glaze at its best for longer. Pieces with gold lustre or crystalline glazes should always be washed by hand with a soft sponge. Avoid sudden changes of temperature, such as pouring boiling water into a cold cup.

Plain stoneware is. Anything with gold lustre contains metal and must never go in a microwave. If a piece feels very hot after heating, let it cool before you pick it up.

Dust them or wipe with a soft, dry cloth; they do not need washing. Keep lustre and wall pieces indoors, out of the rain and away from standing water, and handle them by the body rather than by thin parts.

By credit or debit card and the other methods shown at checkout, which depend on your country. Payments are handled securely by our payment provider; we never see or store your card details. A confirmation email follows as soon as the payment goes through.

Prices are set in Thai baht. You can view them in another currency with the switch at the foot of the page, and the amount shown at checkout is the amount you pay. Your bank may add its own conversion fee if your card is in a different currency.

Write to us as soon as you can with your order number. If the parcel has not been packed yet, we can change the pieces or the address, or cancel the order and refund it in full. Once it has left the studio, it is handled as a return.

Yes. Pieces can be returned for a refund within 7 days of delivery, as long as they come back in the same condition they arrived in. Write to us first and we will send the return address. Return shipping is at the buyer’s cost, and the refund goes to the original payment method once the piece is back with us.